Last updated: 10 September 2026
BetterPlanHomes Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you use the BetterPlanHomes website, purchase a Project Pack, contact us or otherwise interact with our services.
1. Who we are
BetterPlanHomes is operated by BetterPlanHomes Ltd, a company registered in England and Wales under company number 17428272.
2. Information we may collect
Depending on how you use our website, we may collect information such as:
• Your name and contact details, including your email address and billing information.
• Information you provide when placing an order or creating an account.
• Details about purchases, orders and downloads.
• Messages and information you provide when contacting us or submitting a form.
• Technical information about your device, browser and use of our website.
• Cookie and similar technology information, where applicable.
We do not need your full payment card details to be provided directly to BetterPlanHomes where payments are processed securely by our payment service provider.
3. How we use your information
We may use personal information to:
• Process and administer orders and payments.
• Provide access to purchased Project Packs.
• Send order confirmations, download information and other service communications.
• Respond to enquiries and provide customer support.
• Maintain records relating to purchases and transactions.
• Operate, maintain, secure and improve our website.
• Detect or prevent fraud, misuse and security incidents.
• Comply with legal, regulatory, accounting and tax obligations.
• Send marketing communications where we have an appropriate lawful basis to do so.
4. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because it is necessary to perform a contract with you, because we have a legal obligation, because we have a legitimate interest that is not overridden by your rights, or because you have given consent.
Where processing relies on consent, you may withdraw that consent at any time.
5. Payments
Payments made through our website may be processed by third-party payment providers. These providers may collect and process information required to complete your payment, prevent fraud and comply with their own legal obligations.
Their handling of personal information is also governed by their respective privacy policies.
6. Website and ecommerce providers
We use third-party technology and service providers to operate our website, ecommerce functions, digital downloads, email communications, security and other business functions.
These providers may process personal information on our behalf where necessary to provide their services.
We take reasonable steps to use providers that offer appropriate safeguards for personal information.
7. Cookies and similar technologies
Our website may use cookies and similar technologies that are necessary for the website and online store to function.
We may also use optional cookies for purposes such as analytics or marketing where appropriate. Where consent is required by law, these optional technologies should not be used until the relevant consent has been obtained.
You can manage available cookie choices through the cookie controls provided on our website.
8. Marketing communications
We will only send electronic marketing communications where we have an appropriate lawful basis to do so.
Service communications relating to an order or account are not marketing communications and may still be sent where necessary.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer support and meet legal, accounting, tax and regulatory requirements.
Different categories of information may therefore be retained for different periods.
10. Sharing your information
We may share personal information with service providers where necessary to operate BetterPlanHomes, including providers involved in website hosting, ecommerce, payment processing, email delivery, analytics, security and professional services.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.
We do not sell your personal information.
11. International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where UK data protection law requires safeguards for an international transfer, we will rely on an appropriate lawful transfer mechanism or other applicable protection.
12. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including rights to request access, correction or deletion of your information, restrict or object to certain processing, and obtain certain information in a portable format.
Where processing is based on consent, you may withdraw that consent.
These rights are subject to applicable legal conditions and exemptions.
13. Complaints
You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.
14. Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based system can be guaranteed to be completely secure.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including where our services, technology providers or legal obligations change.
The latest version will be published on this page with its updated date.