Last updated: 10 September 2026
These Terms & Conditions apply to the purchase and use of digital Project Packs and other digital content supplied by BetterPlanHomes Ltd through this website.
1. About BetterPlanHomes
BetterPlanHomes is operated by BetterPlanHomes Ltd, a company registered in England and Wales under company number 17428272.
2. Our Project Packs
BetterPlanHomes Project Packs are pre-written digital guides designed to help UK homeowners understand common considerations associated with particular types of home improvement project.
The Packs may include general information about planning and permissions, indicative costs, design and layout considerations, technical matters, common risks and typical project stages.
Project Packs are general educational and decision-support resources. They are not property-specific assessments and are not prepared specifically for your individual property or circumstances.
3. Important limitations
Information contained in a Project Pack does not constitute architectural, planning, structural, engineering, surveying, legal, financial or other professional advice.
Every property and project is different. Planning policies, site conditions, construction costs, regulations and other circumstances can change and may vary by location and project.
Purchasing a Project Pack does not guarantee that planning permission or any other approval will be granted, that a particular design can be constructed, or that a project can be completed for any indicative cost mentioned.
You should obtain appropriate property-specific professional advice before making significant financial, design, planning or construction decisions.
4. Prices and payment
The price payable is the price displayed on the website at the time you place your order.
Payment must be successfully completed before access to paid digital content is provided, unless we expressly state otherwise.
5. Digital delivery
Project Packs are supplied digitally, normally as downloadable PDF files. After successful payment, download access will be provided using the delivery method stated during checkout or in your order confirmation.
You are responsible for ensuring that you have a suitable device, internet connection and software capable of accessing the supplied file format.
6. Cancellation rights for digital downloads
Consumers purchasing digital content online normally have cancellation rights under UK consumer law. Where you request immediate access to a Project Pack before the end of the applicable cancellation period, we will ask for your express consent to begin supplying the digital content immediately and your acknowledgement that, once supply begins, you will lose your statutory right to cancel on that basis.
This does not affect your statutory rights where digital content is faulty, not as described or otherwise does not conform to applicable consumer law.
7. Refunds and problems with a download
If you experience a technical problem accessing a purchased Pack, receive the wrong file, or believe the digital content is faulty or materially different from its description, please contact BetterPlanHomes so that we can investigate and, where appropriate, provide a replacement, remedy or refund in accordance with your statutory rights.
Nothing in these Terms excludes or limits rights that cannot lawfully be excluded under applicable consumer law.
8. Licence and intellectual property
Unless otherwise stated, BetterPlanHomes Ltd owns or licenses the intellectual property rights in its Project Packs and website content.
When you purchase a Project Pack, you receive a limited, non-exclusive, non-transferable licence to use the Pack for your own personal, non-commercial use.
You may save and print reasonable copies for your own use. You must not resell, redistribute, publish, upload, commercially exploit or make the Pack available to others without our prior written permission.
9. Information accuracy and updates
We aim to provide useful and reasonably current information, but laws, planning policies, regulations, costs, market conditions and industry practices may change.
The date of publication or last update should therefore be considered when using a Pack. You should verify important matters with the relevant authority or suitably qualified professional before acting on them.
10. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to your statutory rights, BetterPlanHomes is not responsible for decisions made solely in reliance on general information contained in a Project Pack where property-specific investigation or professional advice would reasonably be required.
11. Privacy
Personal information associated with purchases and use of this website is handled in accordance with our Privacy Policy.
12. Changes to these Terms
We may update these Terms from time to time. The Terms applicable to your purchase will be those made available to you when you place your order, subject to any rights you have under applicable law.
13. Governing law
These Terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights available to you under the laws applicable where you live.
14. Contact
Questions about an order, download or these Terms can be sent using the Contact page on the BetterPlanHomes website.